Edenred > Product & Services > Ticket Compliments Gift Vouchers > FAQ’s

FAQ’s 

 
 

All you need to know about Ticket Compliments® Gift Vouchers

 

1. What is a Ticket Compliments®Gift Voucher?   
Ticket Compliments® Gift Vouchers are an ideal gifting option for employers and the perfect gift for it recipients. These vouchers can be redeemed at 10000+ outlets across 300+ cities in India, empowering the users with ample choice. 

 2. How do I use Ticket Compliments®Gift Vouchers?   
Ticket Compliments Gift Vouchers are like virtual currency and they can be used at 10000+ stores across 300+ cities in India. They can be used as a mode of payment (instead of cash) for purchase of services / products at stores in our Ticket Compliments® Gift Vouchers affiliate network.  

3. Where do I use Ticket Compliments® Gift Vouchers?   
You can use Ticket Compliments® Gift Vouchers across our wide net work of affiliated outlets, which includes apparel stored, jewelers, departmental Stores, electronics & home appliances stores, restaurants, amusement parks, multiplexes and many more.

4. Are these affiliated outlets up-market (Only premium stores)?   
No. Our network of Ticket Compliments® Gift Vouchers affiliates offer a good mix of Up - market and comparatively smaller outlets, which are popular and are also present in all the neighboring areas in your city. These outlets include more than 10,000 brands, national & international.

5. Where can I get the list of affiliates?

  • You can also visit our website www.edenred.co.in for updated list of outlets, click on the affiliate search link and key in your location and brand and select submit to get the required list
  •  You can drop in your request on Ask Us to Call You
  • Call E - Assist - a dedicated in - house customer contact centre of Accor Services, to help us serve you better!

 

6. If we need any additional outlet can it be provided?   
Yes this can be done provided this request is from the majority of the employees and the authorized personnel from your company forwards it to us. 

7. How will I know the food outlets that are accepting Ticket Compliments® Gift Vouchers?

  • The Ticket Compliments® Gift Voucher affiliate directory
  • Stickers displayed at the entrance / cash counter of affiliated outlets
  • Edenred website www.edenred.co.in
  • E - Assist - Edenred dedicated in - house customer contact centre to help us serve you better!

8. What can I purchase with Ticket Compliments® Gift Vouchers?   
All products / services from the outlets mentioned in Q.3.  

9. How and in what form do I get the Ticket Compliments® Gift Vouchers?   
Ticket Compliments® Gift Vouchers are provided in different denominations, ranging from Rs. 200/- to Rs. 500/-. The denomination quantities are mutually agreed upon between your company and Edenred. 

10. Do I pay the same price for Food & Beverages with Ticket Compliments® Gift Vouchers as I do with cash?
All Ticket Compliments® Gift Vouchers affiliated outlets are bound to charge you as per the MRP/Listed Price. In case of overcharging above MRP/Listed Price you should not go ahead with the purchase. A complaint needs to be lodged with E - Assist , who in turn will deal with this outlet by taking necessary action. You will receive feedback on the action taken.

11. What happens when an outlet refuses to accept Ticket Compliments® Gift Vouchers?
These affiliated outlets are regularly serviced by Edenred, to ensure 100% acceptance.  A complaint needs to be lodged with E - Assist , who in turn will deal with this outlet by taking necessary action. You will receive feedback on the action taken.
 
12. Are Ticket Ticket Compliments® Vouchers transferable?
Yes. The recipients as well as their family members can use these vouchers.  
 
13. Is Ticket Compliments® subject to Service Tax ?   
Yes. Ticket Compliments® is subject to a 10.3% service tax on service charge and transportation charge.

14. What is the validity of Ticket Compliments® Gift Vouchers?
One calendar year i.e., coupons issued from January are valid up to December of the same year. 

15. What are the credentials of Edenred?

  • Edenred is the world’s leading issuer of prepaid services delivering solutions in the areas of employee and public benefits, rewards and loyalty and expense management
  • Edenred is operating in since past 40 years
  • Edenred has presence in 40 countries across 5 continents
  • Previously Edenred was Accor Services, one of the two core businesses of the Accor Group. Currently a European leader in hospitality
  • It has over 6000 employees
  • It has 5,30,000+ corporate and public customers
  • The company has 34.5 million service users globally
  • It has 1.2 million affiliated establishments
  • ISO 9001:2000 Certified
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